Language access is essential for ensuring that everyone, regardless of language proficiency, can understand and engage with important information, such as health care, legal rights, or government services. It promotes equity, reduces barriers, and empowers individuals to make informed decisions.
Best practices include:
- Providing translation and interpretation services.
- Using plain, clear language.
- Offering materials in multiple languages.
- Training staff in cultural competency.
- Utilizing visual aids and digital tools for clarity.
These strategies help foster inclusivity and better outcomes for diverse communities.
DC Resources:
Office of Human Rights
- Language Access Information Portal: About the Language Access Program
- DC Language Access Coalition - (202) 470-6835 | [email protected]
Mayor’s Office Consultative Affairs Agencies
- Mayor’s Office on Latino Affairs - (202) 671-2825 | http://ola.dc.gov
- Mayor’s Office on Asian and Pacific Islander Affairs - (202) 727-3120 | http://apia.dc.gov
- Mayor’s Office on African Affairs - (202) 727-5634 | http://oaa.dc.gov
Organizational language self-assessment tools:
- DOJ template from http://LEP.gov (p. 9-15)
- Centers for Medicare and Medicaid Services - Language Access Plan